How it works
What happens to an enquiry, step by step.
Built around your business.
The enquiry
From the first message to your team.
- 1
A customer gets in touch
What happens
A question arrives on your website chat — while you’re with a customer, at lunch or after you’ve closed.
You decide
Where it answers and when. Other channels are added only once they’re agreed and tested for your business.
- 2
It answers in your business’s name
What happens
It says it’s an AI assistant, then answers from the information you’ve approved: services, hours, prices you publish and your policies.
You decide
What it knows and how it sounds. Nothing is used until you’ve checked it.
- 3
It says so when it doesn’t know
What happens
If the answer isn’t in what you approved, it doesn’t guess. It takes the details so your team can reply.
You decide
What it may answer, and what always goes to a person.
- 4
It captures what your team needs
What happens
Who they are, what they need, how soon, and the best way to reach them — only what the request needs.
You decide
The questions for each kind of enquiry.
- 5
It passes the next step to your team
What happens
A booking request, a quote request or a call-back, with a short summary. Your team confirms — it doesn’t book appointments or take payments.
You decide
Which requests go to whom.
- 6
A person takes over when it matters
What happens
Complaints, billing, anything urgent or sensitive, and anyone who asks for a person go to your team with the conversation attached.
You decide
What counts as urgent for your business.
Today
What’s ready, and what isn’t yet.
We’d rather you knew now than found out after the demo. Your demo shows what we can set up for you.
- In testing
Website chat
Our first build, for dental practices, is being tested now.
- In testing
Answers from your approved information
Part of the first build. It says so when it doesn’t know.
- In testing
Requests, call-backs and handover to your team
Captured with a short summary for your team to pick up.
- Not yet
Phone calls, WhatsApp and email
Not available yet. Tell us if you need them — we’ll say honestly what’s possible and when.
- Not available
Booking straight into your calendar
Not available. It takes booking requests that your team confirms.
Getting started
From first message to launch.
A done-with-you setup. You stay in control of every answer and every connection.
- 1
Tell us about your business
A short form: what you do, what would help most and how to reach you.
From you: About your business
- 2
Explore your demo
We prepare a demo around your business and go through it with you.
From you: Your time on a short call
- 3
Fine-tune the details
Answers, tone and handover rules, adjusted until you’re happy with them.
From you: Your sign-off on every answer
- 4
Connect and launch
Only the channels and connections we agree, each tested before it goes live — with a data processing agreement in place.
From you: Access to what we’ve agreed
Questions about AI and data? Read how we handle them.
Always ready. To answer.
See what this could look like for your business.
Tell us a little about how you work. We’ll review it and contact you about a personalised demo.
No payment details. Nothing is connected to your systems.